Return Policy
Return & Refund Policy
We are committed to providing a thoughtful and transparent shopping experience. If your order does not meet expectations, we are here to support you.
Brand Information
Brand: thecalmatelier
Website: https://thecalmatelier.store
Customer Support: sales@thecalmatelier.store
For all return, refund, or order inquiries, please contact us via email. Our support team will respond as soon as possible.
Our Commitment
At thecalmatelier, we value quality, craftsmanship, and customer satisfaction. If your item arrives damaged, incorrect, or does not meet expectations, we offer a clear and fair return process outlined below.
Return Window
You may request a return within 30 days of receiving your order. Items must be unused, unwashed, and returned in original packaging with all tags attached.
Non-Returnable Items
For hygiene and safety reasons, custom-made items, clearance products, gift cards, and used items are not eligible for return unless defective or damaged upon arrival.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 7 days of delivery. Include your order number and clear photos for fast resolution.
How to Start a Return
Contact us at sales@thecalmatelier.store with your order number and reason for return. Once approved, you will receive return instructions and shipping details.
Refund Process
Once your return is received and inspected, we will notify you of approval. Approved refunds will be processed to your original payment method.
Processing time is typically 5–10 business days, depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
Original shipping fees are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please place a new order after your return is approved.
Order Cancellation
Orders can only be canceled before processing begins. Once the order has been shipped, cancellation is no longer possible.
What if my pet clothing doesn't fit?
You may return eligible items if they are unused and in original condition. Please ensure you check our size guide before ordering.
When will I receive my refund?
Refunds are processed within 3 business days after approval. Bank processing times may vary.
What should I do if my order is damaged?
Please contact us immediately at sales@thecalmatelier.store with photos of the issue.
Need Help?
We’re here to support you with sizing, returns, refunds, and order inquiries. Contact our team anytime.
Contact Support